Agents used to juggle five tabs to get the full picture. Customer 360 puts payment history, service status, contact timeline, MRR, and risk signals on one screen — searched across 130K+ accounts in under a second.
Six views. One screen. No tab-switching.
Search 130K+ customers by name, phone number, or account ID. Fuzzy matching — partial names resolve instantly.
Full payment ledger — every amount, date, and channel (cash, mobile money, bank transfer). Missed months highlighted visually.
Active services, suspensions, reconnect status, and suspension date — all in the header. Agent knows before dialing whether service is at risk.
Every call, SMS, and disposition — chronological. Agent sees what was promised last time, who spoke with the customer, and what the outcome was.
Monthly recurring revenue at the account level. Agents and supervisors see the revenue at risk — making collections decisions with business impact in mind.
DPD badge, health score (0–100), and churn signals — computed from payment history and service status. Red/amber/green at a glance.
For telecom operators, Customer 360 includes a hardware split — devices attached to the account, their model, activation date, and financing balance. Agents can see if a device is under installment plan and factor that into the collections conversation.
We'll demo with your industry data — telecom, banking, healthcare, or SaaS — so you see exactly what your agents would see.
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