M360 surfaces at-risk accounts the moment health scores drop, then runs the right renewal cadence automatically — so your team reaches out before the subscription lapses, not after the revenue is already gone.
Revenue teams find out about churn when the subscription lapses — weeks after the engagement signal was visible in the platform.
Dunning emails go to spam. Renewal calls happen too late. Failed payments cascade into a three-attempt cycle with no human escalation.
CS and sales operate in separate tools. The account history that would save the call is buried in a CRM tab the agent never opens in time.
Expansion revenue is left on the table because no one systematically identifies upsell-ready accounts from the same queue as at-risk accounts.
Health score triggers surface at-risk accounts the moment engagement drops below your defined threshold — before the renewal window closes.
Dunning escalation cadences move automatically from email to SMS to phone call — with the right agent script and account context at every step.
Customer 360 shows MRR, tier, login frequency, open support tickets, and payment history on a single screen — agents know the full picture before they dial.
Upsell-ready accounts are flagged inline alongside at-risk accounts — the same queue drives both retention and expansion for a unified revenue motion.
Most SaaS teams only discover churn risk at renewal. M360 lets you define health score thresholds — login frequency, feature adoption, support ticket volume, payment failures — and automatically surfaces accounts when they cross your alert line.
Generic dunning emails fail because they're impersonal and stop at three attempts. M360 runs a structured multi-channel cadence that escalates from automated messaging to a live agent call — with full account context loaded before the first ring.
Healthy accounts don't need intervention — but they do need a renewal touchpoint. M360's renewal queue surfaces accounts 30, 14, and 7 days before their subscription date so your team can confirm intent, offer early-renewal incentives, and identify upsell candidates before the invoice goes out.
Install in minutes. Every queue, cadence, KPI, and disposition is pre-configured for subscription revenue operations.
See how M360's SaaS collections template deploys in a single afternoon — and protects your NRR from day one.